Inspire our customers at Beaumont Tiles!  

• Join the tile industry leader within the Wesfarmers/ Bunnings group
• Flexible working arrangements / x2 days work from home!
• Great team culture, dynamic and supportive team
• Permanent full-time opportunity
• Great opportunities, build your career with the best!

Reporting to the National Retail Customer Service Manager, this role will be the first point of contact for franchise and company stores across the country and responsible for providing expert assistance and advice to our people.

This role will work in the retail sales support team in our NSW state office at Pemulwuy and be the "go-to" person for support. This role is critical in ensuring our customers are provided with a hassle-free, professional experience with our company at all times.

DAY TO DAY…

Providing telephone and email service to stores across the state, providing service excellence, problem-solving, order processing and resolving issues with orders, and communication with the warehouse for the stores and deliveries.

Role responsibilities…

• Taking incoming calls and responding to a high number of daily emails
• Following up orders and communication with warehouse staff and retail stores
• Problem solving for the stores
• Managing the order process
• Daily reports actioned

YOU…

You will have the ability to listen intently, take ownership of situations as they occur and provide our staff and customers with a sense of confidence.    

• Previous customer service experience
• Efficient and accurate administration skills
• Highly developed interpersonal skills
• Excellent verbal and written communication skills
• An adaptable personal style to suit varying interactions
• The ability to become an expert – the “go to” person for your team
• Solid time management skills
• Daily communication between warehouse & retail stores
• Problem solving ability and ability to multitask
• Competent user of Microsoft suite of products (including spreadsheets)

OUR CULTURE…
At Beaumont Tiles, we believe that creating a culture of belonging and inclusivity is crucial to our success, and we strive to reflect the diversity of our local communities in our workforce. At the same time, we recognise that people are more than their roles and titles. We want everyone to feel included, secure to explore areas they feel passionate about, and empowered to develop their full potential. 

THE PERKS…

• Be part of a market leader and nationally recognised company
• Attractive remuneration packages with incentives
• Employee assistance program (EAP)
• Training and development opportunities
• Exclusive employee discounts
• Fun and collaborative work environment

ABOUT US…

Beaumont Tiles is Australia's biggest tiles and bathroom ware retailer with over 100 outlets Nationwide. An innovative market leader, Beaumont Tiles buyers travel the globe to bring back the best in tiles, stone, and bathroom ware. Beaumont Tiles has company-owned and franchised stores servicing trade, home builders and renovators, and the commercial sector. www.tile.com.au

HOW TO APPLY…
If you are looking for the next step in your Sales career, this is a great opportunity for you to make your mark and further develop your career with a growing and successful company. If you want to join a great team, click 'Apply' now!

Enjoy your work with Beaumont Tiles!